Why Didn't My Payment Go Through?

Why didn't it go through?

If your payment didn't work or wasn't processed successfully, don't worry — it can happen for a few common reasons.

Here's a quick checklist to help you troubleshoot and complete your purchase smoothly 👇

⚠️ Common Reasons for Failed Payments

1. You didn't stay on the payment page long enough
• Make sure to stay on the page until you see the confirmation message.
• Closing the tab or app too soon can interrupt the process.
2. Insufficient funds
• Check if your card or account balance has enough funds for the transaction.
3. 3D Secure Verification not completed
• Many banks require 3D Secure (like an SMS or app code).
• If you missed or didn't approve it, your bank may automatically decline the payment.
4. Bank or card issuer declined the transaction
• Sometimes, your bank blocks international or online payments by default.
• You can contact your bank and ask them to allow online transactions or re-authorise the payment.
5. Expired or invalid card details
• Double-check that your card number, expiry date, and CVV are entered correctly and your card is still valid.
6. Network or browser issue
• Try again using a different browser or device (Chrome or Safari works best).
• Make sure your internet connection is stable during checkout.

💡 Pro Tip

If your payment still doesn't go through after checking these, try:

• Using another payment method (PayPal or Crypto).
• Clear your browser's cache before retrying.

If none of that helps, please get in touch with Support Chat and share a screenshot or description of where it stops — our team will help you right away.