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Flirtback Knowledge Base
How Are Chargebacks Handled?
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How Are Chargebacks Handled?

Chargebacks are a common challenge in online transactions. At Flirtback, we handle them with transparency and take robust measures to protect creators and maintain platform integrity.

Here's everything you need to know:

What is a Chargeback?

A chargeback occurs when a customer disputes a transaction with their bank and requests that the funds be returned to their payment method. The customer's bank then initiates a claim with the merchant’s bank to reverse the transaction.

For a detailed explanation, refer to our blog: Understanding Chargebacks on Flirtback.

Why Do Chargebacks Happen?

Chargebacks can arise for various reasons, including:

  • Unauthorized or fraudulent transactions.
  • Dissatisfaction with the purchased product or service.
  • Misunderstandings regarding charges or platform policies.

What Happens When a Chargeback Occurs?

If a chargeback occurs and cannot be successfully defended:

  1. The disputed amount will be deducted from the creator’s earnings balance.
  2. This deduction will be reflected in the creator's Earnings Dashboard.

How Can Chargebacks Be Minimized?

Flirtback employs both proactive prevention and responsive management to reduce chargebacks:

  • Proactive Prevention:
    • Verify customer emails and monitor transactions for fraud.
    • Informing customers about platform policies to avoid misunderstandings.
  • Responsive Management:
    • Immediate notifications when a chargeback is initiated.
    • Actively disputing chargebacks when sufficient evidence is available.

What Preventive Measures Does Flirtback Take Against Chargebacks?

In the event of a chargeback, successful or not, Flirtback implements the following preventive actions:

  • Immediately blocking the customer’s IP address and email.
  • Restricting their payment capabilities.
  • Suspending their platform access to prevent further incidents.

These measures are in place to ensure a safe and trustworthy environment for creators and customers alike. For more insights, visit our blog: Understanding Chargebacks on Flirtback.

If you have further questions, feel free to contact Support for assistance.