How are chargebacks handled?

What is a chargeback?

A chargeback occurs when a customer disputes a transaction, leading to the return of the charged amount to their payment card. The customer communicates with their bank, expressing the desire to have the transaction charged back, and the customer's bank then lodges a claim with the merchant's bank to reverse the transaction.

Why do chargebacks happen?

Chargebacks can occur for various reasons, including fraud or dissatisfaction with a product or service.

What happens when a chargeback occurs?

When a chargeback occurs and cannot be successfully defended, the total amount will be deducted from the creator's earning balance. This deduction will be reflected in their earnings dashboard.

How can chargebacks be minimized?

To minimize the effects of chargebacks, Flirtback focuses on two key areas: proactive prevention and responsive management. Proactive prevention includes measures such as email verification, monitoring transactions for potential fraud, and ensuring customers are fully informed about policies and procedures. Responsive management involves actions like immediate notifications and dispute challenges when a chargeback is initiated.

What preventive measures does Flirtback take in response to chargebacks?

In response to any chargeback attempt, successful or not, Flirtback takes preventive measures such as blocking the customer's IP and email address, suspending their payment capabilities, and restricting their access to the platform.

Please note that these measures are in place to maintain the integrity of the platform and protect both creators and customers from fraudulent activities.