Why Can’t I Find a Conversation or Subscriber Anymore?

There can be several factors that could contribute to not seeing subscribers or chats.

1. The user may have deleted their account. Under Earnings, if you expand a date and see "disabled" next to a username, it means they have deleted their account—this explains why they're no longer visible in your chat.

2. The account may have been temporarily suspended due to violations of terms and conditions.
3. The user may have archived or blocked the conversation.
4. For a better understanding of the situation, we recommend you contact our support team for more comprehensive information.